Frequently Asked Questions

Orders

Can I cancel my order?

Orders can usually be canceled within 12 hours after purchase. Please contact us as soon as possible.

How do I know if my order was confirmed?

You will receive an order confirmation email after your purchase is completed.


Shipping

How long does shipping take?

Orders are typically delivered within 5–12 business days in the United States.

Will I receive tracking information?

Yes. Tracking details will be sent by email once your order ships.

Do you offer international shipping?

We currently ship to selected countries. Shipping availability is shown during checkout.


Returns

What is your return policy?

We accept returns within 30 days of delivery for eligible unused items.

What if my item arrives damaged?

Please contact us within 7 days of delivery with photos of the issue so we can help resolve it quickly.


Products

Are your products easy to assemble or use?

Most products are designed for simple everyday use and include easy setup instructions when needed.

How should I clean fabric storage products?

We recommend gentle spot cleaning with a damp cloth and air drying.


Contact

How can I contact OrderBuddies?

You can contact our support team anytime at: orderbuddies@outlook.com